FAQs

Moving Checklist & Frequently Asked Questions

We have listed some common questions about our services below.  If you don’t see the answer to your question, please call us.  We will answer any questions you might have and provide you with a free quote.  602-334-0077

Delivery Checklist

1. Drain Spa: You spa or hot tub weighs between 800lbs-1200lbs when it is empty. When filled with water it weighs up to another 2 tons. We are pretty strong but lifting a full spa is a lot to ask of anyone except maybe Arnold. Draining a spa is a simple process but it takes several hours so it needs to be done the day before we are scheduled to move your spa or hot tub. Your spa has a drain that connects to a garden hose. All you have to do is pull the plug, connect the hose and gravity will do the rest.  If your spa is full or partly full of water, we cannot move it.

2. Disconnect Power:  Some small spas simply plug in to a standard 110v outlet.  Most spas and hot tubs, however, are hard wired into a special 220v connection.  Disconnecting a spa that is hard wired requires an electrician.  We are not electricians and cannot do that for you.  However, if you let us know in advance that you need help disconnecting your power, we can recommend an electrician in your area or make arrangements to have it disconnected for you.  If your spa is not disconnected from the power, we may not be able to move it.

3. Clear Access: In order to move a spa from the truck into a yard, we tip the spa on its side and place it on a special spa dolly.  This dolly allows us to maneuver the spa into position as long as we have a path into the back yard and proper clearance through gates and overhead.  The path into the back yard needs to be a fairly straight shot especially through the gate.  We need to be almost completely past an obstruction before beginning a turn with the dolly.  Take special note of gas meters, hose bibs, AC units, swimming pool, steps and elevated concrete pads, sloping hills, planters, shrubs, trees and boulders. Anything that obstructs or hinders our ability to maneuver the spa dolly into the back yard needs to be noted and moved prior to our arrival.  If we do not have clear access we may need to schedule a crane. (See #7)

4. Overhead Access: In order to determine overhead access, we need to know how tall the spa will be on its side and then simply add another foot to the height.  For example, an 8’ x 8’ spa would need at least 9’ of clearance under roof eves, tree branches and any other overhead obstruction.  Patio roofs can be a problem if the spa must pass under the patio roof to get into the back yard.  Please make special note of ceiling fans and hanging light fixtures when measuring overhead clearance under a patio roof. (See the picture)

5. Side Access: With the spa tipped on its side, we need access and a pretty straight shot through gates and around shrubs and boulders.  The gate opening must be at least 2” wider then the widest part of the spa still in its packaging.  For example, a gate opening of at least 38” is needed for a spa 36” wide.  *Keep in mind some gates will have a latch pin that protrudes an additional 3 or 4 inches, or gate hinges that protrude and inch or so, into the gate opening.  Please take latch pins and hinges into consideration when measuring the actual width of the gate opening.

6. Placement Access: The customer is responsible for preparing and leveling the spot or pad where the spa is to be placed and we need clear access to that spot.  The turning radius of the dolly is very good and we can roll over some decorative cement curbs and other lesser obstacles, but we still need a clear path around pools, shrubs, boulders, sloping hills, and other landscape features that may prove to be obstacles as mentioned above.  There must also be enough room and overhead access to lay the tub down. Placing a spa in a sunroom requires enough overhead and between-wall access to lay it down from the dolly.

7. Crane Service:  If access through the yard simply is not possible, and it has been determined that a crane is necessary, measuring correctly is critical.  (Using a crane will also add to the cost of your move.  Please call us if you have questions.)  The crane we typically hire can reach 90′ over a 1 story home and approximately 70′ over a 2 story home.  This distance is measured from where the crane is able to park, i.e. driveway, front yard, etc., to the middle of the spa.  Check for overhead power lines.  The crane requires a minimum 10′ clearance from power lines in any direction.  If a larger crane is needed for any reason, costs increase considerably.  *Please note that all spas larger then 8’ x 8’ will be craned in.

8. Old Spas:  Because space on the truck and trailer is limited, please let us know in advance of a spa delivery if the customer has an old spa that needs to be hauled away. We can do that for an additional fee, but based on the other scheduled spa moves that day we need to make sure we have enough space on the truck or trailer to haul away the old spa.

 

Frequently Asked Questions

How do you actually move my spa?

Usually we tip the spa up on its side and roll it out on a special dolly designed specifically for moving spas and hot tubs.  We need good clearance in and out of yards and under trees and roof eves.  Then we load your spa onto our trailer or truck and move it to the new location.  Again we use our special dolly to move your spa into your yard. If we do not have good clearance or access to move a spa, we will call in a crane service for an additional fee.  Call us for a free quote today! 602-334-0077

Can you disconnect or reconnect my power?

Not generally.  We are not licensed electricians.  If you do not know an electrician you can call, we can provide you with reliable contacts in your area.  This applies more to hooking up your spa rather then disconnecting it.  Please let us know in advance if you need to have us disconnect your spa as well.  There will usually be a small additional fee for this service.

How do I drain the water from my spa?

Draining the water is a simple process. In most cases, simply hook up a garden hose to your spas drain and drain the water to an appropriate location.  This does take several hours and needs to be done at least a day before we are scheduled to move your spa.  If you need us to drain your spa, or you simply don’t want to be bothered with draining it yourself, we can do that for a small additional service fee.  Call us if you have questions about draining your spa.

What is the best base to place my spa on?

There are many ways to prepare a spot for your spa. Your base can be a concrete slab, a base of pea-sized gravel, or paving stones.  Just keep in mind most spas weigh between 800 to 1,200 pounds empty.  When you fill it with water it will weigh several thousand pounds.  Placing you spa or hot tub on a solid base is important.

What chemicals should I use in my spa?

We recommend Leisure Time Spa Chemicals. In our experience they are the best of the best. See our “Shop” page to order chemicals and have them delivered to you door.

What is the difference between a hot tub, a spa and a Jacuzzi?

Well, there really are not any major differences except Jacuzzi is a brand name.  Many companies build hot tubs and spas, but only Jacuzzi can build a Jacuzzi.  All of these terms generally refer to a portable tub that heats (or cools) water and blows bubbles for a therapeutic relief and relaxation.  Jacuzzi was one of the first companies to gain wide recognition among home owners who wanted a bathtub in their bedroom that had these capabilities.  As you know, those bathtubs are still available, but now many people want a portable unit for entertaining and relaxing with family and friends.  Relaxing in the privacy of your own bathroom is fine, but that’s not usually where you invite several friends to relax with you.  At least, that is our opinion.